1) We pack our products with care and love so that they reach our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 12 hours of receiving your order. We will resolve this immediately.
2) As lovely as our products may be, we understand that sometimes they do not fit in your home as expected. For such instances, we provide exchange as a service. We accept exchanges only up to 3 days after delivery of the order. Please clearly mention the items you wish to exchange. If you are partially returning an order, please hand over only the partial order to the pickup agent.
a) The exchange will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable.
b) We reserve the right to deny to charge for the return if multiple returns have been initiated from the same account.
3) We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
4) In rare cases, it is possible that the pin code might be unserviceable by our courier partners (Delhivery and Shiprocket) for returns. In such cases, the reverse pick-up can only be done once the PIN Code becomes serviceable again.
5) We ship several parcels a day and missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the IG Finds team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have not received the parcel, please reach out to the IG Finds team within 8 hours of receiving the successful delivery email/SMS.
6) IG Finds uses 3rd party courier services and is not liable for delays in shipping. We share an approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to the customer team to find out more.
7) Orders cannot be canceled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be canceled and will be treated as a return if there is nonacceptance. In the case of prepaid orders, IG Finds will reserve the right to charge 2-way shipping costs.
8) We aim to process all exchanges within 10 days. If you have any questions about your return, feel free to reach out to the IG Finds Care team at care@igfinds.com or on WhatsApp at +91 9871023230.
9) Return requests have to be approved before processing. The IG Finds care team must receive and approve your return request by email text or WhatsApp. Once your request is received, it may take 48 to 72 hours for the team to get back with or without approval.
10) Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months.
12) We aim to process all disputes very amicably. This is because we want the best for your home. In case there are any disputes which are not resolved despite our best efforts, the jurisdiction for the disputes shall be Delhi, India.
13) For our products which are artisanal and hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.
14) We offer a 3-day replacement policy exclusively for broken items. To process your request, you must provide an unboxing video of the damaged product.
15) For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case-by-case basis for such orders.
16) IG Finds reserves the right to deny repeated returns for the same order.
All returns and quality checks are subject to the discretion of IG Finds but rest assured, we want the Best for your Home! IG Finds is a Brand Name of ASG Enterprises.
To Initiate a Return or for any other questions or clarifications, please reach out to the IG Finds Care team at care@igfinds.in