1) We pack our products with care and love so that they reach our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 12 hours of receiving your order. We will resolve this immediately.
2) We accept replace only up to 3 days after delivery of the order only if the product is Broken and is informed to us the very same day of delivery. Please clearly mention the items you wish to exchange. If you are partially returning an order, please hand over only the partial order to the pickup agent.
A) We reserve the right to deny to charge for the return if multiple returns have been initiated from the same account.
3) We only provide replacement for the damaged products, and we would need unboxing video of the product. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
4) In rare cases, it is possible that the pin code might be unserviceable by our courier partners (Delhivery and Shiprocket) for returns. In such cases, the reverse pick-up can only be done once the PIN Code becomes serviceable again.
5) We ship several parcels a day and missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the IG Finds team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have not received the parcel, please reach out to the IG Finds team within 8 hours of receiving the successful delivery email/SMS.
6) IG Finds uses 3rd party courier services and is not liable for delays in shipping. We share an approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to the customer team to find out more.
7) Orders cannot be canceled/altered once the order is placed . Once an order is packed/shipped, it cannot be canceled and will be treated as a return if there is nonacceptance. In the case of prepaid orders, IG Finds will reserve the right to charge 2-way shipping costs.
8) We aim to process all exchanges within 10 days. If you have any questions about your return, feel free to reach out to the IG Finds Care team at care@igfinds.com or on WhatsApp at +91 9871023230.
09) We aim to process all disputes very amicably. This is because we want the best for your home. In case there are any disputes which are not resolved despite our best efforts, the jurisdiction for the disputes shall be Delhi, India.
10) For our products which are artisanal and hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.
11) We offer a 3-day replacement policy exclusively for broken items. To process your request, you must provide an unboxing video of the damaged product.
12) For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case-by-case basis for such orders.
13) IG Finds reserves the right to deny repeated returns for the same order.
All returns and quality checks are subject to the discretion of IG Finds but rest assured, we want the Best for your Home! IG Finds is a Brand Name of ASG Enterprises.
For any other questions or clarifications, please reach out to the IG Finds Care team at igfindsofficial@gmail.com